You can check the status of your vehicle’s commercial vehicle inspection and your criminal record check through the KABU Driver App. To check the expiration date of any document, select the Menu at the top left corner of the App’s screen, then select My Account (or tap on your image). Please ensure that the relevant documents are valid to avoid temporary account suspension due to the expiration of the documents. Generally, the commercial vehicle inspection and criminal record check documents are valid for one year. If you need to update them, please obtain new documents and contact customer service.

If you need to update your personal contact information or other personal information, please contact our customer service for assistance.

The order acceptance rate is the ratio of the number of orders accepted to the total number of orders received for orders within 6 kms (distance between the location of the driver when order received and the passenger departure address). The order acceptance rate will affect whether the driver can receive preferred orders and the related driver rewards program.

Drivers who earn higher ratings also receive more tips.

Based on feedback from passengers and drivers, these are the best ways to improve the ratings you receive from customers:

• offer a friendly greeting
• treat customers with respect and courtesy
• pay attention to personal hygiene and dress appropriately
• keep your vehicle clean and tidy inside and outside, and smelling fresh (do not use air freshener or wear cologne/perfume; your vehicle should smell like fresh air, or have a new car smell)
• open door/trunk for passengers or assist with loading luggage and belongings
• ask the customer if in-car temperature, volume, etc are appropriate
• avoid sensitive topics such as religion, politics, or personal privacy
• provide bottled water, mobile phone chargers, tissues, etc.

KABU Ride currently provides services in select regions and cities, so there are restrictions on where you can register. If you want to take orders in other service areas, please contact our customer service team for assistance.

You can check your vehicle information (year/make/model/colour), document expiry dates, and KABU license information, through the Driver App, which can be viewed by selecting My Account in the menu at the top left corner of the App. Please ensure that the vehicle information is correct. In the event of an inspection by a police officer or Passenger Transportation Board officer, the information on the My Account page may need to be shown to the officer.

The KABU Driver App currently does not support automatic vehicle information updates. If you need to update vehicle information, such as vehicle make/model/year/colour/license plate, etc., please contact KABU’s customer service team. If you want to update information or change your vehicle, please provide vehicle photos, commercial vehicle inspection report and vehicle insurance policy.

All KABU vehicles can be no more than 9 years old and must have at least four doors.

• KABU Pure: any make/model
• KABU Select: any make/model. The acceptance rate of 75% or more, and must complete at least 20 orders per week. A sticker must be placed at the rear door, and KABU water bottles provided to customers.
• KABU Premium: Mercedes-Benz C series and similar luxury brands with a minimum sale price of $60,000 before tax.
• KABU Plus: 7-seat SUV or minivan, such as Toyota Sienna, Honda Odyssey, etc.
• KABU Delivery: 7-seat SUV or minivan or pick-up truck, such as Ford F150, Dodge RAM1500, etc.

If you are unable to log in to the KABU Driver App, please try the following:

1. Check if the login information is correct

Double check that the entered KABU account and password are correct.

2. Reset password

If you forget your password, you can reset it through the App’s “Forgot Password” feature. A verification code (which expires in a few minutes) will be sent to your registered phone number. After entering the verification code, you can enter a new password, and you can try to log in again.

3. Contact customer service

If you still have trouble after trying to reset your password, please contact KABU customer service for assistance.

If you are unable to accept an order, please check the following:

1.Internet connection

You may be in an area with poor a cell phone network or no signal. Please try moving to another location with stronger signal.

2.Using an old App version or device OS

Please try uninstalling and reinstalling the application.

3.Service area restrictions

If you go online in a non-registered service area, you will not be able to accept an order.

4.Account restrictions

Your account status may be abnormal due to the expiration of a commercial vehicle inspection or a criminal record check, or account theft, etc.

If you are still having trouble after checking the common reasons outlined above, please contact KABU customer service for assistance.

If your phone is on silent mode, you may not hear the notification sound from KABU Driver’s App. Please turn up your phone’s volume in order to resolve this issue.

If your mobile phone is connected to the vehicle’s CarPlay, your mobile phone sound may be automatically muted, resulting in missed orders. It is recommended that you use the car’s built-in navigation during the order taking process to avoid missing pre-assigned orders.

This may be due to a network delay, resulting in a delay in the order delivery. Please check whether your mobile phone network is normal. This is an occasional problem, but if it occurs frequently, please contact customer service as soon as possible for technical support.

KABU Ride is committed to improving the experience of drivers and adding new features. Updates occur on a monthly basis. Please enable automatic updates of the KABU App so as not to miss important information or new features.

For iPhone users:

*Requires Apple IOS 13.3 or later

• 1. Open the “App Store” application
• 2. Tap “Today” at the bottom of the screen
• 3. Select the account icon at the top right of the screen and scroll down to view the App to be updated
• 4. Find the KABU Driver App, and tap the “Update” button next to it to complete the update operation

For Android phone users:

*Requires Android 7.0 or later

• 1. Open the “Play Store” app
• 2. Click the account icon at the top of the screen
• 3. Select “Manage apps and devices”, and select Manage to see “Updates available”
• 4. Find the KABU Driver App in the list and tap the “Update” button next to it to complete the update operation

If the KABU Driver App needs to be updated but the update fails, it may be caused by network connection issues. Please try the following:

• 1. Restart the phone
• 2. Connect to other wireless networks
• 3. Make sure you have enough storage room to download the update. If you lack storage space, please clear sufficient storage room.

Routes suggested by the KABU Driver App may be inaccurate at times, so you can refer to suggested routes from Google or another navigation service.

Network problems are the most common cause of GPS not loading properly. If this happens, please quit and restart the application to resume loading.

If the passenger cancels within 3 minutes of confirming an order, a “cancellation fee” will be charged. If you arrive at the departure location of the passenger and swipe the app status to “Arrived”, but the passenger does not show up or cannot meet after 5 minutes, just click “Cancel Order” to cancel the current order and get a “Cancellation Fee”. The cancellation fee is $4.20 and the driver can view the order details in your earnings history.

Cancellation Fee

If the driver confirms the order more than 3 minutes and the rider cancels the order; or if the driver arrives at the pickup location for more than 5 minutes and the rider does not board the car, causing the driver to cancel the order. Both of these situations will result in a $5 cancellation fee towards the rider.

Waiting Fee

If a driver is requested to wait, the waiting fee is $5 for every 15 minutes.

KABU Budget

• base: $2.50
• booking: $1.99
• km: $0.62
• minute:$0.30

KABU Pure

• base: $2.50
• booking: $1.99
• km: $0.69
• minute:$0.34

KABU Select

• base: $2.50
• booking: $1.99
• km: $0.90
• minute:$0.39

KABU Plus

• base: $10.00
• booking: $1.99
• km: $0.95
• minute:$0.39

KABU Luxury

• base: $10.00
• booking: $1.99
• km: $0.95
• minute:$0.38

KABU Delivers

• base: $35.00
• booking: $1.99
• km: $0.99
• minute:$0.39

* Government and Licensing： additional charge

* Price may be automatically adjusted during busy hours

The driving partners of KABU Ride receive a fixed fare as income for accepting and driving orders. The fixed fare is estimated when the order is placed, and it includes a starting price, a per-minute charge, and a per-kilometer charge.

Based on the real-time status of both the user and the driving partner, the system will automatically adjust the fare, so it is possible to earn more income during busy periods.

The starting price, per-minute charge, and per-kilometer charge vary depending on the service vehicle type and the city in which it operates.

Based on real-time big data analysis of the KABU Ride system, systematic Price Surges are made in certain time periods and areas in order to provide driving partners with additional income.

Driving partners can view specific Price Surges on the system’s hotspot map, and the system also sends reminders via the application when Price Surges occur.

You can check the income status of your weekly, daily, or individual trips at any time within the driving partner application.

After logging into the application, select “Trip History” from the menu button (three horizontal lines) in the upper left corner, and it will display the total income for the day, the number of completed orders, and the points earned.

By clicking “View Trip History” and selecting a date, you can view the number of completed orders, income amount, and points earned during any specific time period. By clicking on any individual order, you can view its detailed information and fare breakdown.

Often, passengers are unable to complete the order evaluation and tipping process promptly after ending the trip, and they only do so during the next usage.

The tipping will appear in the order details for the trip and will be updated accordingly. However, the settlement cycle will occur in the week following the tipping, resulting in differences between the deposited amount and the balance.

If there is a significant discrepancy, please contact KABU customer service for further inquiry and confirmation.

KABU Ride will charge a certain percentage of fees for each trip fare.

The charged KABU commissions will be used to pay for the following expenses:

• System maintenance and technical support
• Development of application functions
• Subsidies and rewards for driving partners
• Marketing
• Processing payments for driving partners, etc.

KABU Ride will transfer the income generated from your completed orders on a weekly basis to the bank account you provided to KABU, between Thursday and Friday of the second week.

As some passengers use WeChat Pay and Alipay, there may be delays in financial settlement systems during local and Chinese holidays or long weekends, resulting in a delay of 2-3 days in the transfer of funds.

If you have any questions or concerns about your KABU payments, please contact customer service promptly.

The trip rewards are based on the passenger’s departure time. If the passenger’s scheduled departure time is not within the area and time range of the trip rewards, you will not be eligible for the reward.

KABU Ride values the contributions of its Driver Partners, and offers incentive systems such as trip bonuses, points rewards and KABU Perks.

During certain times and in certain areas, KABU Ride provides additional rewards for each completed order in addition to the normal customer fares.

The points reward system encourages each driver to become more efficient in receiving orders and the quality of service. The higher the points obtained in the period, the more reward points the driver will get in the next period, and the more income they will earn. Conversely, points will be deducted for violating platform regulations and being the subject of verified complaints by customers. When a driver is the subject of a complaint, KABU will uphold the principles of fairness to investigate, speak to both the customer(s) and driver, and decide on the appropriate course of action after understanding the specific situation.

The points reward period resets on the 14th and also the final day of each month, and the settlement time of the monthly cycle is 5:00 p.m. on the 14th and the last day of the month. After the points obtained in a period meet the requirements, the corresponding rewards will take effect in the next period.

Additions:

• 1 point for completing each Pure and Premium order
• 2 points for completing each Plus order
• 3 points for completing each Budget and selecting order
• 2 points for passenger 5-star ratings and reviews

Deductions:

• 30 points will be deducted for transferring the reservation order to others
• 50 points will be deducted for inducing passengers to cancel their orders
• 10 points will be deducted for a verified one-star review
• 10 to 20 points deducted for a passenger’s complaints (depending on the circumstances and the severity)
• 100 points deducted for adding arbitrary charges to a passenger(s)

Points rewards policy:

• Earn 0 to 109 points in a period, the commission rate of 20% will remain the same in the next period.
• Earn 110 points in a period, the commission rate will be reduced to 18% in the next period.
• Earn 120 points in a period, the commission rate will be reduced to 18% in the next period, and the order destination display function will be unlocked.
• Earn 170 points in a period, the commission rate will be reduced to 15% in the next period, and the order destination display function will be unlocked.
• Earn 200 points in a period, the commission rate will be reduced to 15% in the next period, the driver will earn the double trip bonus, and the order destination display function will be unlocked.

KABU Perks is a benefits plan launched by KABU Ride for drivers. KABU hopes to help drivers increase their income by reducing the cost of routine vehicle maintenance and operations in partnership with local companies. At the same time, KABU is also striving to provide various benefits including food, clothing, housing and transportation for drivers, and to benefit every driver and their families.

At present, since the provincial government has lifted the relevant bans related to COVID-19, the maximum number of passengers for 5-seat vehicles has been restored from a maximum of 3 to a maximum of 4, and the maximum number of passengers of 7-seat vehicles has been restored from a maximum of 5 people to a maximum of 6 people. If a driver is the subject of a verified complaint from a passenger due to the number of passengers, a penalty may be assessed.

KABU Ride recommends that all drivers wear masks to protect themselves when taking orders, and to remind passengers to wear masks during the ride and to sit in the back.

KABU Ride is committed to ensuring the safety of all passengers and drivers. As a driver, if you feel that picking up a passenger might put you at risk, you have the right to refuse and cancel the trip and contact customer service for clarification.

If you are involved in a collision while taking orders, please remain calm. If there is a passenger in your vehicle, please check on their health. In the event of a major collision, call 911 immediately.

Request and take photos of the driver’s license and insurance papers for the other vehicles involved in the collision. Please take photos of the damage to your vehicle and the other vehicles involved, taking care to take photos of the license plate of each vehicle. Provide these photos and a description of the accident to KABU Ride as soon as possible. KABU will assist you in handling follow-up reports and assist ICBC to process the claim.

KABU Perks is a benefits plan launched by KABU Ride for drivers. KABU hopes to help drivers increase their income by reducing the cost of routine vehicle maintenance and operations in partnership with local companies. At the same time, KABU is also striving to provide various benefits including food, clothing, housing and transportation for drivers, and to benefit every driver and their families.